Custom CRM Solutions

CRM consulting

 

OCSICO offers ultimate CRM consulting and development services to streamline your marketing, sales, and customer support activities long term. We tailor unique custom CRM applications from the ground up, skillfully customize and integrate such open-source solutions as Microsoft Dynamics 365 (former Microsoft Dynamics CRM), OroCRM, and Sugar CRM.

We immerse in the very detail of your business process to deliver an end-to-end usable solution that perfectly fits in your corporate environment and key workflows. To quicken staff engagement, OCSICO offers tech consulting and CRM training. We also provide continuous technical support and maintenance for any CRM application during its life cycle.

Contact our CRM consultant

Our CRM Development Services

 

We develop custom applications of any complexity that answer the highest requirements and standards. Our solutions feature reliability, the utmost level of security and excellent optimization capabilities. The systems we deliver combine high performance and balanced hardware requirements.

Microsoft CRM

Microsoft CRM Services

Derive benefits from flexible and powerful CRM solutions based on Microsoft Dynamics 365 platform. As an industry standard, it integrates with enterprise processes of any complexity. A perfect choice for you to speed up the digital transformation with a mix of out-of-the-box and custom options and minimal configuration.

Salesforce

Salesforce Integration

Bring agility to your business with Salesforce-based solutions. Our Salesforce API experts design custom solutions as well as integrate Salesforce tools with on-premise accounting and CRM systems. With so many options offered by Salesforce, we help you choose the most holistic approach to adequately cover your business model.

Custom CRM

Custom CRM Development

Focus on your efforts towards closing leads while CRM takes care of the rest. We are adept at developing custom CRM applications that automate routine tasks, optimize sales cycles, systemize actionable customer data, generate different reports and provide deep insight into the overall business performance.

Open Source CRM

Open Source CRM Development

We save you time on exploring the market with various open-source CRM platforms: EspoCRM, SuiteCRM, Oro CRM, etc. Our CRM experts are ready to consult you as which one to opt for with regard to your tech and business needs. We personalize the source code the way to uphold the interests of your company and customers.

Loyalty Programs

Loyalty Programs

Enhance customer acquisition and retention by implementing brand-, service- and product-oriented loyalty programs. We equip you with feedback aggregation and sales analytical tools, personalized dashboard views, chatbots and ticket resolution systems. We integrate programs with target enterprise and social platforms.

Customers Engagement

Customer Experience and Engagement Solutions

Consolidate market position, brand awareness, and customer retention with advanced cross-channel tools for customers’ data collection, predictive analytics, behavior patterns recognition, and trends forecast. Work out scenarios for future growth based on a complete picture of customer experience and engagement.

 
We help you sustain positive employee and customer experience that pays off.

Why Choose OCSICO’s CRM services

  • Industry expertise
    Having delivered turnkey enterprise-level solutions for Banking, Trading, Retail, Healthcare and Fleet Management, we are aware of the specifics of each back-office workflow. We proficiently use our know-how at each product development stage, from idea feasibility assessment to ongoing consulting and maintenance.
  • Ultimate Microsoft experience
    We deal with Microsoft products every day and eagerly chase the latest tech innovations in the Microsoft world. Our strong expertise in MS Dynamics 365 stack empowers us to create premium CRM solutions.
  • Digital transformation
    We don’t just code and recode your CRM key activities. We also introduce you to a new digital culture where overall business success is driven by employee and customer satisfaction. We go to the very core of your challenges to let you unlock your full business potential.
  • Consulting-driven service
    Our competent business analysts and consultants let you gain a look at your business from different perspectives to showcase that the ideal solution might lie beyond your initial concept. We provide engineering, customization and integration consulting, give actionable recommendations on processes and security improvements.
  • High security and performance
    We develop the products that enable our customers to operate without any concern that something might fall through the cracks. We test each functionable piece, provide high-level data integrity and security, and protection of sensitive data from all kinds of threats.

 

Tap Into Our Expertise

Eager to know more about our talents, processes, and expertise? Send us your inquiry! Visit our Portfolio to see how we work and what we can do

Portfolio

CONTACT US TO GET A QUOTE

 

United States
1261 Lincoln Ave,
Suite 208, San Jose, CA 95125

 

Estonia
2nd Floor, Tornimae 5,
Tallinn, 10145, Estonia

 

Belarus
4th floor, 10A Biruzova str.
Minsk, 220073

 

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