Typically there are two levels of communication established between the outsourcing company and its client during their collaboration on the software development project – administrative and development levels of communication.
While a dedicated account manager takes care of the OCSICO-customer relationship from an organizational, accounting and contractual viewpoint, the main function of the project coordinator is to assist in overall project communication and coordination with regard to:
- collecting information about the software development project, incl. project status checks, reviews, corrections;
- managing resources, incl. facilitation of team communication and assistance in driving critical decisions;
- ensuring that key project decisions are based on a sound business understanding.